Privacy Policy
Prana Kitchens Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pranakitchens.com (the “Site”).
Personal Information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We offer two shopping options that allow you to choose how much information you wish to share with us.
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Shop as a guest - We store a record of your transaction for customer service purposes. Your personal information is not stored on our servers. So each time you shop with us, you will be asked for your shipping, billing and credit card information. Please also note that you will need details of your transaction (order number and name) in order to track your orders as we will not store your purchase history..
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Shop as a registered customer - If you create an account on our website, your billing address and shipping address information will be stored for your convenience. Your Bill-To and Ship-To information will be pre-populated in the appropriate areas in our checkout procedure to make things easier for you. As a benefit for registered shoppers, we may also maintain records of your purchase history (accessible through your account) and other interactions you have on our website (e.g. comments).
Please note that all purchase transactions include the customer’s name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. This information is used for customer service purposes only.
As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”, which is typically gathered via the following mechanisms:
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Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
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Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use Personal Information?
We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.
We treat your personal information as private information. We do not rent or sell your email address to anyone. We use the Order Information that we collect generally to fulfill any orders placed through the Site including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:
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Communicate with you about your order
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Screen our orders for potential risk or fraud; and
We may also send you emails to
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Follow up on certain actions you may have taken on our site. For e.g. - emailing you the results of the Dosha quiz you completed, adding items to your shopping cart but not completing a checkout, etc.
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
You may opt out at any time from any or all emails in items 1 and 2 above by going to your account settings, using the unsubscribe link in our newsletter email, or by contacting us at support@pranakitchens.com. Please note that transactional emails about your Order are required.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Third Party Services
Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services we have contracted them to provide. For example, we will enter your email address into an email marketing campaign manager, such as MailChimp or Klaviyo, if we have your consent to do so. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Our Site is hosted on Shopify, an online e-commerce platform that allows us to sell our products and services to you. You can read more about how Shopify uses Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Please note that certain 3rd party providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Changes to this Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@pranakitchens.com or by mail using the details provided below:
Prana Kitchens,
3225 McLeod Drive, Ste 100,
Las Vegas, NV - 89121